How to Prevent QuickBooks Keeps Crashing 2022 when Opening Company File?

Because of the sophisticated and reliable features of the QuickBooks, it is widely used as an accounting software of choice for businesses. While it has got many useful features, there are also a number of potential problems that could arise. You may experience problems like the QuickBooks keeps crashing or freezing while using the program or working on any data file. These are the kinds of warnings that are displayed by the QB and the s/w shuts down: QuickBooks crashes without displaying an error message; QuickBooks closes when you try to open it; QuickBooks encounters an unrecoverable error; QuickBooks closes unexpectedly, Windows then attempts to find a solution online.

This could cause the program to freeze, preventing you from saving your work and you could also loose your work; whatever progress you’ve made since you last saved it. Such failures also risk your important accounting data to get corrupted or deleted, therefore it is crucial to address these concerns as soon as possible. However, before moving on, you should investigate the root causes of the issue.

Is your QuickBooks closes unexpectedly and You are not well-versed into QuickBooks troubleshooting, If so, we suggest you to reach-out Quick4Support Expert at 1-(888)-293-0274.

Apparent Reason for QuickBooks Keeps Crashing

  • Due to the missing or Damaged QuickBooks user (QBWuser.ini) file.
  • Due to corrupted company file: You may experience QuickBooks crashes while open company file.
  • Incomplete installation of your QuickBooks program can also be the reason for QuickBooks crashes on startup.
  • QuickBooks Won’t open issue happen due to the Very low configuration.
  • In case the data file name consist any special characters [*()_@#$$] or is too big.
  • Bex Error also leads to the QuickBooks desktop keeps crashing issue.

Troubleshooting steps for QuickBooks Crashes Unexpectedly

Here we have discussed multiple course of action to mend QuickBooks Crashes on startup problem.

Method 1: QuickBooks desktop keeps Crashing in single user mode

QuickBooks Tool Hub is the combination of multiple troubleshooting tools for QuickBooks, and Tool Hub is handy tool to manage and resolve QuickBooks crashing related problem. Look forward into these methods as we have divided them into 3 parts.

First Step: Download and Install Tool Hub

  • Open any Browser Chrome, Edge, Firefox.
  • Search For Download QuickBooks Tool Hub.
Note: In case you wouldn't find the Download link, So please Dial +1-800-918-3257 to get assisted by experts in downloading and fixing Crashing issues in QuickBooks.
  • Click on the very First Link in Google search Result.
  • Once the QuickBookstoolhub.exe file downloaded, So double click to start installation process.
  • Click on ok, yes, allow, and at last Click on Finish.

Second Step: Use Quick Fix QuickBooks Program

  • Right-Click on Tool Hub Icon and then select “Run as Admin“.
  • Now, tap on the “program problems”.
  • Select, “Quick Fix My program” Tool.
  • Turn around time of repair totally depends on the system performance.
  • Once the Repair process end restart the program and check QuickBooks Desktop.

Third step: Install Diagnostic Tool When QuickBooks desktop keeps crashing

QuickBooks Install Diagnostic tool is the tool which is meant to diagnose QuickBooks software program and its installation related problem like QuickBooks has stopped working or keeps crashing.

  • Launch QuickBooks Tool hub program.
  • Select For ‘Install’ issue tab in Tool Hub Home Screen.
  • Next, Select Install Diagnostic Tool and wait till the end of diagnose process.
  • Restart the system and Try to open QuickBooks Desktop.

Method 2: Manually Troubleshoot While QuickBooks open then closes immediately

QBWuser.ini file is an important file responsible for keeping all essential information about the users and their configurations during launch of the program. Damaged or corrupted QB.ini file could cause this issue. The solution is changing the name of the file. Follow the steps given:

  • Find the directory folder of the QuickBooks application inside the directory of your system( probably C drive).
  • Locate and open the (.ini) extension files in the folder.
  • Change the file names in the format Qbw.ini.old.
  • Include .old extensions to the files and save the file.
  • Naming them (.ini) files will erase all rundown records so you must open the company file , and then alter the file’s name.
  • It is recommended to rename DataStore.ecml to rename it DataStore.ecml file and then restart the device.
  • Try opening the application again , and check whether the error is fixed.

Method 3: QuickBooks crashes when opening multi-user mode (6190, H202, H505, H303, 6000 77)

Here in the Method 3 we have covered only network related troubleshooting like QuickBooks closes while switching into the multi-user mode.

First step: QuickBooks File Doctor

QuickBooks File Doctor is usually comes in the picture where user needs to repair corrupted company file or QuickBooks keeps crashing while switching into multi-user mode. Follow the steps to remove QB issue.

  • Launch QuickBooks Tool Hub By double clicking on its icon.
  • Next, Click on Company File issues Option.
  • After that, select the File Doctor and then select for option to Repair Network and Company File.
  • The Turn around time of Diagnose and Repair is totally depends on the size of Company File(Usually It completes within 20 minutes)
  • Once the File Doctor repair Process End, Restart the system.
  • Open QuickBooks and try again to switch into multi-user mode.

Is Error still persisting? If so then you could try to perform second step where we have shared some manual ways to get rid of this issue.

Second step: Rename or Temporarily Move ND and TLG Files

  • Go to the Directory where your company file is located.
  • Now, Search For the file with similar name like your company file But distinct extension .TLG and .ND.
  • select the File and Press F2 Button and then Add OLD at end of Data file name.
  • Sample – My-File.qbw.nd.old.
  • In the End, Reboot the system and server computer. Check Are you still getting issue while switching into multi-user mode.

Method 4: Open a sample or old QB company file to check the potential QuickBooks keeps crashing 2022

QuickBooks might be crashing because there might be a damage to the company file. Therefore, we recommend you to first go and open your existing company file to check for a data corruption or damaged file. To do so follow the instruction we have explained down below:

  • First, open QuickBooks application. To do this you can double click on the QB icon you can see on the desktop or find from the installed programs and then open it.
  • Then open your old company file and check whether your QuickBooks crashes after opening this file or not. If your answer is no then you might be facing a company file issue.

Method 5: Start and run the clean install tool from the QB tool hub

The QuickBooks clean install toll has the feature to remove all your previous installation files that were saved and helps you to re-install the program. By running clean install tool your saved company file does not gets deleted and you can resume your work smoothly.

Method 6: Update your windows using the command prompt

If your windows components or the window itself is outdated, it can produce such errors: The employee center in QuickBooks starts freezing. Therefore you need to first update the windows software before performing any more extra methods, to do this follow these steps down below:

  • First open the windows search menu and then type “windows update” there and hit the enter key.
  • Now again visit the search menu and type “cmd” and then again hit the enter key.
  • Type the following command in the command window: “wuauclt.exe /updatenow” and press enter key. It will force your system to check for the windows updates.
  • Alternatively you can check the updates from “control panel >> windows update”.
  • Back in the command window you shall be able to see the window is updating if you do not have the latest version.

Check back again your QB program by launching it and see if the QuickBooks crashes issue still appear.

Method 7: From your end fix the Microsoft windows components

Attempt and repair the selected MS windows components on your own if the QB install tool and QB update tools does not resolve the problem.

  • Repair and fix your Microsoft .NET framework it it is damaged.
  • You can also repair your Microsoft MSXML component when needed or if corrupted.

Method 8: Run your windows in selective startup and then install the QB from there

  • Open the run window by typing the run command and then type msconfig in the command search window and press OK.
  • Now, choose the selective startup and then load system services under the general tab or option.
  • Next, disable and hide all the Microsoft services from the service menu.
  • Make sure to uncheck the “Hide all MS services” and then select the windows installer item from the list, If it is not there then tick the box and press on OK.
  • At the end, from the System Configuration window, select Restart.

Additional Method

If the QuickBooks closes unexpectedly issue continues, you can opt to repair QuickBooks program. To repair QuickBooks Desktop you can carry-out below listed steps.

  • First- Close all running program from your workstations.
  • Next, Click on “Start Menu” and Search For “Control Panel” and Double Click on “Control Panel” icon to open it.
  • Now, In Control-Panel Choose “Program and Feature” option.
  • And In Program and Feature Lookup For “QuickBooks Desktop“.
  • Select QuickBooks Icon From installed app-list and Then Click on “Uninstall/Change“.
  • A QuickBooks Desktop Installation Dialogue Box will appear.
  • Click on “Next” button.
  • Select For “Repair” QuickBooks Option and Click “Next” button.
Repair QuickBooks Desktop Program
  • Next, Click on repair button to begin the QuickBooks Repair process.
  • Next, Select “Automatically Close and attempt to restart applications
  • At Last, Re-Open QuickBooks Desktop to verify QuickBooks constantly closing issue resolved or not.


In this article, we’ve discussed the different reasons that potentially cause QuickBooks crashes When Logging in as Admin and the different methods to resolve the issue. It is likely that you can fix the problem using the above methods. If you’re still having trouble with the issue, and you require assistance from an expert to guide you through the process of troubleshooting call Quick4Support via the Toll Helpline number 1-800-918-3257.

Frequently Asked questions: Why does QuickBooks keeps Crashing or Shutting down

Why My QuickBooks crashes when opening a company file?

A damaged company File is one of the biggest reason that prevents QuickBooks to interact with data file results in crashing itself. However, Make sure always keep your QuickBooks update to date to minimize the incident of crashes.

How to unfreeze QuickBooks Enterprise?

To Unfreeze QuickBooks Desktop you need to Open Windows Task manager and In the Process Look up for QB related processes, select then click on End process. However, If the issue persists, Then you can opt to use Verify and rebuild Data utility.

What if QuickBooks hangs opening company file?

The very first step is you should try to open the sample company file and If the file opens correctly, it will help you to determine that issue is with your company file. Next, Open QuickBooks click on File >> utility >> Verify Data >> Rebuild Data.

Is QuickBooks has stopped working a critical issue?

Not at all, Because it can appear due to the lack of system resources, But it appears more than usual then you may have to concern about that because sometimes, It happens due to the corruption into database.

How can I stop QuickBooks from crashing?

Well you can go through the series of troubleshooting solutions like updating the program itself or windows OS, taking back up of the company files and then re-installing QB, suppressing QB program, using the tool hub. If the solutions does not get you to your desired result then you can also call us at our support number.

How to upgrade to QB desktop version 2022 and fixing QuickBooks keeps crashing issue

You have to first open the discovery hub, then select the upgrading option. Follow the steps that may be visible on the screen and finish the upgradation.

Will you still be getting QuickBooks keeps crashing issue in QuickBooks 2023?

It will depend on a lot of the factors, but sometimes you get these issues because the software conflicts with the OS you are currently using. A small trick like updating the OS version may get you out from the problem.

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