How to fix outlook is missing from QuickBooks Desktop?

Many QuickBooks users are relying on Microsoft’s Outlook as their primary email manager. Its functionality extends much beyond that of a simple mailing program, and it may be combined with a wide range of other services. This makes sending an email even much simpler. After integrating with QuickBooks Desktop, customers may quickly send emails from the QuickBooks, using Outlook as their primary email client. A Outlook is missing from QuickBooks Desktop problem may appear, though, if the Windows settings are incorrect. If you want to know what’s going on and how to fix it, read this blog till you have fixed the problem.

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What causes Outlook is missing in send forms preferences in QuickBooks?

If you are using Outlook, But not showing Home >> Menu >> Edit >> Preferences >> Send Forms >> My Preferences in QuickBooks.

We have listed underneath some of the reason for Outlook is missing from QuickBooks Desktop.

  • Maybe you’re using an old version that doesn’t acknowledge Outlook.
  • Incomplete Installation can also trigger the Outlook form that is missing in the QuickBooks problem.
  • You are not logged in in Microsoft Outlook or Profile not yet set up.
  • You haven’t set Outlook as the default Email program for your system.
  • If you are using QuickBooks Cloud services, well might be possible that your Cloud provider has not installed Outlook. So far.

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Resolutions on Missing outlook from QuickBooks send form preferences

Solutions to resolve QuickBooks email issues can be more than 10 but we have added all viable ones. So follow the solution carefully.

Solution 1: Verify the QuickBooks and Outlook Compatibility

Microsoft Outlook Version 2019 is compatible only with QuickBooks 2020 and above version, So if you are using

Solution 2: Verify Outlook is set Default Email Program

If the Microsoft Outlook email program isn’t set as the default Emailer program, you might encounter the outlook option missing in QuickBooks send forms. And we have listed down steps to set Outlook as a default application.

For Windows 7, 8 and 10

  • Press the ‘Windows key‘ button to prompt the ‘Start menu‘ option.
  • Start typing “Default app” and click on the default app option.
  • In the Default Apps window, Select Outlook as a default Email application.
  • At last, start QuickBooks and check the outlook option.

For Windows 11

  • Click on Start Button.
  • Select settings.
  • Next, Click on Apps and then choose default apps.
  • Right Under the Email option, select Outlook.

Solution 3: Use Windows Repair tool

  • Through the Start menu, select Settings to open Windows Settings
  • In the “Windows Settings,” Select “Apps. (It might take a while to load the list of Apps)
  • Lookup For Microsoft Office Apps in the list and choose it.
  • Choose “Advanced Options”, and choose Repair.

Solution 4: Re-Install Outlook

  1. Click on the start button, choose “Settings” to open and launch Windows Settings
  2. In the “Windows Settings,” Select “Apps. (It might take a while to load the list of Apps)
  3. Lookup For Microsoft Office Apps in the list and choose it.
  4. Instead of repair, This time, you need to select “Uninstall.”.
  5. Open the Windows app store again and Install the Office suite.


The above steps are recommended from QuickBooks experts. If you’re still having problems with QuickBooks missing outlook option you must contact the QuickBooks Support Team and If you want to contact them, you’ll have contact them via their toll-free phone number 1-(888)-293-0274. They offer 24/7 service, which means you can contact them at any the day or night. You can also ask to use live chat with their tech staff by going to their website, or send your email address to the Online Email.

Common questions asked by QuickBooks users

Why I do not get outlook as an option in QuickBooks?

Your user profile might not be setup in the outlook or is setup incorrectly. When you freshly install the QB, It searches for outlook and checks if it is set as default or not. It it is not a default option then it is not displayed under QB send forms preferences.

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